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Fiscal Year 2023 Biannual Independent Assessment of Private Collection Agency Performance

Report Information

Date Issued
Report Number
2023-30-005
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Director, Collection, Small Business/Self-Employed Division, should conduct a follow-up review and document PCA corrective actions for reported incidents to ensure that they have been completed.

The Director, Collection, Small Business/Self-Employed Division, should conduct a follow-up review and document PCA corrective actions for reported incidents to ensure that they have been completed.

Develop a process to ensure that misdirected payments from the PCAs are applied to the proper taxpayer account after the Form 3210 is separated from the payment.

Develop a process to ensure that misdirected payments from the PCAs are applied to the proper taxpayer account after the Form 3210 is separated from the payment.