Date Issued
Report Number
2023-30-005
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
Recommendations
Revise the PPG to require the PCAs, for taxpayers who have had a SITLP levy payment (whether before or after PCA assignment), to put a hold on the account for 90 days from the date of the levy payment.
Revise the PPG to require the PCAs, for taxpayers who have had a SITLP levy payment (whether before or after PCA assignment), to put a hold on the account for 90 days from the date of the levy payment.
Ensure that programming is in place to prevent taxpayers with potential identity theft indicators from being assigned to the PCAs and recall from the PCAs the taxpayers’ accounts that receive a potential identity theft indicator after PCA assignment.
Ensure that programming is in place to prevent taxpayers with potential identity theft indicators from being assigned to the PCAs and recall from the PCAs the taxpayers’ accounts that receive a potential identity theft indicator after PCA assignment.
Require the PCAs to track the date that employees begin working on the IRS contract.