Fiscal Year 2023 Biannual Independent Assessment of Private Collection Agency Performance

Require the PCAs to track the date that employees begin working on the IRS contract.

Maintain documentation of the monthly reconciliation of PCA staffing reports to the active status PCA employee report performed for each PCA, and ensure that the reports contain the necessary information for background checks to provide a full audit trail.

Maintain documentation of the monthly reconciliation of PCA staffing reports to the active status PCA employee report performed for each PCA, and ensure that the reports contain the necessary information for background checks to provide a full audit trail.

The Director, Collection, Small Business/Self-Employed Division, should assess the risk of providing the cell phone or cordless device disclosure only once per telephone number versus during every call, then update PPG § 6.3.4 to clarify the frequency with which the disclosure is required to be given.

The Director, Collection, Small Business/Self-Employed Division, should assess the risk of providing the cell phone or cordless device disclosure only once per telephone number versus during every call, then update PPG § 6.3.4 to clarify the frequency with which the disclosure is required to be given.