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The Chief, Taxpayer Service should evaluate additional actions that can be taken to better assist taxpayers and reduce the demand on the TAC from individuals required to verify their identity, such as having dedicated Saturday Help events to conduct in-…

Recommendation number
2
… The Chief, Taxpayer Service should evaluate additional … to better assist taxpayers and reduce the demand on the TAC from individuals required to verify their identity, such as … to better assist taxpayers and reduce the demand on the TAC from individuals required to verify their identity, such as …

In our February 2024 alert, we recommended that the Director, Field Assistance, ensure all TAC employees are aware of the policies regarding walk-in taxpayers as they relate to services provided, ensure employees are aware and educated on programs…

Recommendation number
5
… In our February 2024 alert, we recommended that the Director, Field Assistance, ensure all TAC employees are … ensure employees are aware and educated on programs offered by the IRS that will ensure that taxpayers are …

In our February 2024 alert, we recommended that the Director, Field Assistance, and Chief, Facility Management and Security Services, take action to address the issues identified regarding the lack of security measures to ensure that taxpayers are being…

Recommendation number
3
… In our February 2024 alert, we recommended that the Director, Field Assistance, and Chief, Facility … mandatory security screening policies and refraining from impeding a taxpayer’s ability to speak with IRS …

In August 2024, we notified the Director, Examination Case Selection, Small Business/Self-Employed Division, of our concern that the business rule that performed a validity check on the gross proceeds amount reported on Form 1099-S, Proceeds From Real…

Recommendation number
1
… the gross proceeds amount reported on Form 1099-S, Proceeds From Real… Thu, 02/27/2025 - 19:00 1 In August 2024, we … 1099-S, Proceeds From Real Estate Transactions, was not working as intended. Our analysis identified 13 of 20 … rejected or were identified as errors by IRIS. We recommended that the IRS request programming changes to …

Inflation Reduction Act: IRS Spending on Technology Transformation Efforts

Report Number
2025-IE-R029

… Internal Revenue Service No bca99fd1-5a18-4a28-9418-0395552303e3 File 2025ier029fr.pdf Yes (agency-wide) … 1 Inflation … Efforts August 11, 2025 Report Number: 2025-IE-R029 TIGTACommunications@tigta.treas.gov | www.tigta.gov TREASURY … Efforts (September 2024). 4 TIGTA, Report No. 2025-IE-R026, The IRS’s Inflation Reduction Act Spending Through March …

Progress of Information Technology Modernization Efforts for Calendar Year 2024

Report Number
2025-2S8-041

… TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION TIGTACommunications@tigta.treas.gov | www.tigta.gov … addition, the IRS created the Transformation and Strategy Office to work with the business units to deliver the … by the confidentiality protections of the Internal Revenue Code and subject to Section 6103(p)(4) safeguarding …

IRS Terminated Probationary Employees Without Following Internal Procedures and Considering Individual Performance

Report Number
2025-IE-R028

… August 14, 2025 Report Number: 2025-IE-R028 TIGTACommunications@tigta.treas.gov | www.tigta.gov TREASURY … reduce the size of the federal government’s workforce, the Office of Personnel Management issued guidance for agencies … 3,251 (90 percent) had a “Fully Successful” rating, and 305 (8 percent) had an “Outstanding” or “Exceeded Fully …

Major Management Challenges Facing the IRS

TIGTA seal
… tax administration by improving taxpayer service, updating computer systems, and increasing compliance and enforcement … for taxpayer services is expected to run out by FY 2026, which could negatively impact any improvements made. IRS … the average wait time to answer a taxpayer’s call from 30 minutes to approximately 3 minutes. With additional …