In our February 2024 alert, we recommended that the Director, Field Assistance, ensure all TAC employees are aware of the policies regarding walk-in taxpayers as they relate to services provided, ensure employees are aware and educated on programs offered by the IRS that will ensure that taxpayers are afforded the necessary information to obtain free services that will assist them in compliancy, and finally ensure a policy where TAC employees have the ability to print off the necessary forms requested by a taxpayer.