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Date Issued
Recommendation number
2
Status
Open
The Chief, Taxpayer Service should evaluate additional actions that can be taken to better assist taxpayers and reduce the demand on the TAC from individuals required to verify their identity, such as having dedicated Saturday Help events to conduct in-person identity verification.
Report
The Unanticipated Large Number of Taxpayers Created Safety and Security Challenges at Some Taxpayer Assistance Center Saturday Help Events
Significant Recommendation
No
Questioned Costs
$0
Funds for Better Use
$0