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Fiscal Year 2023 Biannual Independent Assessment of Private Collection Agency Performance

Report Information

Date Issued
Report Number
2023-30-005
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0

Recommendations

The Director, Collection, Small Business/Self-Employed Division, should restart assigning inventory to the incumbent PCAs as soon as possible after new contracts have been awarded and protests are resolved, if any.

Ensure that the IRS does not burden taxpayers in existing payment agreements when PCA contracts are ending by developing a solution to continue to service taxpayers in active payment arrangements.

For taxpayers whose payment arrangements were terminated due to Contract 1 ending, abate any penalties and interest that accrued between when the payment arrangement was terminated and when the taxpayer enters into a new payment resolution with the IRS.

Ensure that programming is in place to recall accounts of taxpayers who reflect income beneath the legal amount required for PCA assignment but whose accounts were assigned prior to January 1, 2021.

Ensure that programming is working to recall taxpayers who begin receiving SSI or SSDI after PCA assignment.