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The Chief Taxpayer Experience Officer should collaborate with division management to ensure that the concerns raised by the survey results are: 1) shared Service-wide; 2) considered in system and process improvements; and 3) evaluated to determine the…

Recommendation number
2
… the concerns raised by the survey results are: 1) shared Service-wide; 2) considered in system and process … the concerns raised by the survey results are: 1) shared Service-wide; 2) considered in system and process … Survey Results Are Not Used Effectively to Improve Taxpayer Services No $0 $0 Open … The Chief Taxpayer Experience …

Semiannual Report to Congress

… Internal Revenue Service Yes 430d1270-b3fa-49cd-918e-2fc84cee544f File semiannual_mar2017.pdf Yes (agency-wide) … … tax publications, forms, and information found on the IRS website and accurately processed individual tax returns … in both large and small media markets, with an estimated audience size of roughly 113 million households, according to …

Analysis of Resources Allocated to Taxpayer Services

Report Number
2017-40-013

… . Phone Number / 202-622-6500 E-mail Address / TIGTACommunications@tigta.treas.gov Website / http://www.treasury.gov/tigta … in the development of systematic and procedural remedies. Account Management and Assistance – Field Assistance …

The IRS Has Improved Audit Trail Collection; However, Not All Audit Trail Data Are Being Collected and User Account Controls Need Improvement

Report Number
2024-200-005

… are taken on user accounts in accordance with the IRS Cloud Computing Security Policy IRM requirements. The Chief … taxonomy to ensure the Next Generation ESAT program has a complete and accurate inventory of systems for its data … to track and demonstrate compliance. Internal Revenue Service Yes 6903b7b6-1b1c-4d92-87b8-0b556ba7a861 File …

Actions Are Needed to Improve the Quality of Customer Service in Telephone Operations

Report Number
2024-IE-R001

… for Tax Administration Inspection / Evaluation $0 $0 The Commissioner, Wage and Investment Division, should provide … improvements are needed to ensure that taxpayers receive top quality service when contacting IRS customer service … the Practitioner Priority Service web page on the IRS.gov website. The telephone number was intended for taxpayers to …

Final Results of the 2023 Filing Season

Report Number
2024-400-006

… public release has been redacted from this document. TIGTACommunications@tigta.treas.gov | www.tigta.gov TREASURY … IRS provides assistance to millions of taxpayers via its website (IRS.gov), telephone, and social media platforms as … increase the number of fraudulent tax returns detected and stopped from entering the tax processing system, i.e., …

Action Is Being Taken to Address the System Limitation That Contributed to the Destruction of Tax Year 2019 Paper‑Filed Information Returns

Report Number
2024-406-007

… nonlocking bins in the Austin Tax Processing Center. We recommended that the IRS coordinate with the contractor or … implement the use of lockable bins for… Internal Revenue Service Pandemic Yes 2f7f28d8-50b2-46aa-afef-5b01b04bfb8b … public release has been redacted from this document. TIGTACommunications@tigta.treas.gov | www.tigta.gov TREASURY …