The Chief Taxpayer Experience Officer should oversee all customer satisfaction surveys to help ensure that the IRS follows existing Federal guidance for tracking survey feedback.

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Date Issued

September 17, 2024

Recommendation number

Status

Open

The Chief Taxpayer Experience Officer should oversee all customer satisfaction surveys to help ensure that the IRS follows existing Federal guidance for tracking survey feedback.

Report

Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services

Significant Recommendation

Questioned Costs

Funds for Better Use

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