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Processes Exist to Assist Taxpayers With Misdirected Refunds, but Additional Controls Could Further Help to Prevent Them

Report Number
2021-40-012

… Inspector General for Tax Administration Audit $0 $0 The Commissioner, Wage and Investment Division, should contact … Wage and Investment Division, should create a closing code to be entered onto a tax account when a refund inquiry … TIGTA Did This Audit This audit was initiated from a TIGTA Office of Investigations referral that was the result of an …

The Commissioner, Wage and Investment Division, should ensure that all telephone lines that place callers on hold provide information regarding tax scams, including information on where and how to report tax scams and how to protect themselves from…

Recommendation number
3
… The Commissioner, Wage and Investment Division, should … and how to report tax scams and how to protect themselves from… Sun, 11/05/2023 - 19:00 3 The Commissioner, Wage and Investment Division, should ensure …

The Chief, Taxpayer Services, and Chief, Tax Compliance Officer, should review all NMF accounts with outstanding tax debt to ensure that all taxpayers have the required freeze code on the associated Master File account.

Recommendation number
9
… The Chief, Taxpayer Services, and Chief, Tax Compliance Officer, should review all NMF accounts with outstanding tax … debt to ensure that all taxpayers have the required freeze code on the associated Master File account. Sun, 12/01/2024 …

The Chief, Taxpayer Services, and Chief, Tax Compliance Officer, should analyze the accounts we identified, noting trends in the functional areas reversing the freeze codes in error and issue alerts or reminders to them advising not to reverse freezes or…

Recommendation number
7
… The Chief, Taxpayer Services, and Chief, Tax Compliance Officer, should analyze the accounts we identified, noting trends in the functional areas reversing the freeze codes in error and issue alerts or reminders to them …

The Chief, Taxpayer Services, and Chief, Tax Compliance Officer, should request the necessary programming changes to ensure that the duplicate return freeze and the telephone excise tax freeze code function appropriately. In addition, request programming…

Recommendation number
2
… The Chief, Taxpayer Services, and Chief, Tax Compliance Officer, should request the necessary programming changes to … duplicate return freeze and the telephone excise tax freeze code function appropriately. In addition, request …

Snapshot Report: IRS Workforce Reductions as of March 2025

Report Number
2025-IE-R017

… of March 2025 May 2, 2025 Report Number: 2025-IE-R017 TIGTACommunications@tigta.treas.gov | www.tigta.gov TREASURY … reduce the size of the federal government’s workforce, the Office of Personnel Management issued guidance for agencies … employees to voluntarily resign with pay through September 30, 2025. We initiated this review to provide an update on …

The IRS Reduced Earned Income Tax Credit Examinations in Fiscal Year 2024, but the Process to Mitigate Racial Disparity Needs to Be Defined

Report Number
2025-308-020

… The IRS Reduced Earned Income Tax Credit Examinations in Fiscal Year 2024, but the … Racial Disparity Needs to Be Defined May 9, 2025 2025-308-020 Audit $0 $0 The Chief, Taxpayer Services Division, … Racial Disparity Needs to Be Defined (Audit No.: 2024308026) This report presents the results of our review to assess …