Processes Do Not Ensure That Complaints Against Tax Return Preparers Are Timely, Accurately, and Consistently Processed
… Processes Do Not Ensure That Complaints Against Tax Return Preparers Are Timely, … entered into inventory records until 34 to 64 business days after IRS receipt. In addition, processes do not ensure that … fall behind in scoring and prioritizing complaints. The CRO added four employees in late CY 2013 but needed time to …