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Process, Training, and Awareness Enhancements Can Better Inform Employees on How to Report Taxpayer Assaults and Threats

Report Information

Date Issued
Report Number
2023-IE-R009
Report Type
Inspection / Evaluation
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Chief, FMSS, should work with the Employee Development team to ensure that course #71555, SAMC Incident Reporting, is added to the profiles of all FMSS Section security chiefs, physical security specialists, and physical security assistants as required training annually in the IRS’s training system and develop a process to track the completion of the course.

The Chief, FMSS, should submit a Publishing Service Request to develop assault and threat reporting guidance in the form of a poster that can be posted at areas accessible by all employees (nonpublic viewing areas) for IRS offices that interact with taxpayers, and make the pocket-size emergency card available to all field employees who interact with taxpayers.