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Actions Are Needed to Address Inaccurate, Incomplete, and Inconsistent Taxpayer Assistance Center Information Provided to Taxpayers

Report Information

Date Issued
Report Number
2023-IE-R006
Report Type
Inspection / Evaluation
Special Emphasis
Inflation Reduction Act
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should update the IRS’s website to ensure that all information regarding specific TACs is available in Spanish.

The Commissioner, Wage and Investment Division, should provide the option to hear local TAC recorded messages in Spanish at all TACs.

The Commissioner, Wage and Investment Division, should ensure that the IRS’s website and local TAC recorded messages provide taxpayers with current information related to the changes in TAC operating hours or closures.

The Commissioner, Wage and Investment Division, should ensure that appointments cannot be made outside of TAC hours of operation.

The Commissioner, Wage and Investment Division, should evaluate whether walk-ins can be accommodated at all TACs and if not, ensure that TACs clearly indicate whether an appointment is needed or if walk-ins are accepted (and indicate what services are provided to walk-ins).