The Whistleblower Program Helps to Identify Tax Noncompliance; However, Improvements Are Needed to Ensure That Claims Are Processed Appropriately and Expeditiously

The Director, Whistleblower Office, should develop a structured quality review process for the Whistleblower Program.

The Director, Whistleblower Office, should establish systemic computer validation checks on E-TRAK to minimize the initial entry of inaccurate data, and establish methods to identify and correct inaccurate entries.

The Director, Whistleblower Office, should implement a process to coordinate with operating division Examination functions to ensure that coding for whistleblower claims on the Audit Information Management System (AIMS) is accurate.

The Director, Whistleblower Office, should incorporate key guidance into the IRM to explain Whistleblower Program operations and update when necessary.

The Director, Whistleblower Office, should implement a process to quickly identify and reject claims submitted by all types of ineligible whistleblowers.