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The Whistleblower Program Helps to Identify Tax Noncompliance; However, Improvements Are Needed to Ensure That Claims Are Processed Appropriately and Expeditiously

Report Information

Date Issued
Report Number
2016-30-059
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Director, Whistleblower Office, should ensure that any I.R.C. Section 7623(a) claims that are sent to the Subject Matter Experts (SME) are subject to the debriefing requirement in the August 20, 2014, memorandum from the IRS Deputy Commissioner for Services and Enforcement.

The Director, Whistleblower Office, should verify that operating division Subject Matter Experts (SME) are following the requirement for debriefing whistleblowers and provide results to operating divisions for possible improvements.

The Director, Whistleblower Office, should ensure that management monitoring reports for the Whistleblower Program include data to determine if processing targets are being achieved, e.g., cycle time for claims at key processing steps.

The Director, Whistleblower Office, should establish guidance requiring that supporting documentation for rejection/denial decisions is input in E-TRAK.

The Director, Whistleblower Office, should implement the Balanced Performance Measurement System for the Whistleblower Program.