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The Taxpayer Advocate Service Office of Systemic Advocacy Needs to Improve Program Oversight to Ensure Taxpayer Problems Are Effectively Identified and Resolved

Report Information

Date Issued
Report Number
2025-300-006
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The TAS, Executive Director, Systemic Advocacy, should ensure that quality reviews are conducted on the 13 advocacy projects completed while the reviews were suspended. Additionally, ensure that if quality reviews are suspended in the future, that any projects whose reviews were not done due to the suspension, are completed when the quality review process restarts.

The TAS, Executive Director, Systemic Advocacy, should ensure that management addresses staffing issues and timely reassigns inventory when delays are identified in the SAMS issue review.

The TAS, Executive Director, Systemic Advocacy, should remind employees of the timeliness criteria for IGPs.

The TAS, Executive Director, Systemic Advocacy, should analyze trends in issues raised in SAMS to help ensure that emerging issues are identified and addressed before they become more widespread.

The TAS, Executive Director, Systemic Advocacy, should revise guidance to contain clear criteria for the SIRE project manager to identify emerging systemic issues submitted to SAMS, including developing a method to track and monitor.