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The Taxpayer Advocate Service Centralized Case Intake Program Needs Improvement to Provide Better Customer Service.

Report Information

Date Issued
Report Number
2019-10-009
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The National Taxpayer Advocate should develop and measure progress toward specific and quantifiable program goals for the CCI program that measure benefits to taxpayers, the TAS, and the IRS, such as increased customer satisfaction, reduced direct case time, or other measures of program impact.