U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Https

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Review of the System Failure That Led to the Tax Day Outage

Report Information

Date Issued
Report Number
2018-20-065
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Chief Information Officer should modify the ESS contract to address specific risks affecting IRS systems related to ESS performance monitoring and incident management, including 24-hour system monitoring and detailed incident response processes.