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Plans to Close the Austin Tax Processing Center Should Be Halted Until Hiring Challenges and Substantial Backlogs at Remaining Centers Are Addressed

Report Information

Date Issued
Report Number
2022-40-015
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should allocate adequate funding to support Submission Processing function transition of its clerical staff to the new, higher graded position descriptions.

The Commissioner, Wage and Investment Division, should postpone any further steps for closing the Austin Tax Processing Center until hiring shortages and backlogs of work at end-state sites are adequately addressed.
rejected recommendation

The Deputy Commissioner for Services and Enforcement should identify and implement interim solutions that will address the resource constraints currently being placed on the Submission Processing function due its backlog.

The Deputy Commissioner for Services and Enforcement should ensure that timely advancements are made to the digital platform of Forms 3949-A to develop automatic routing of the forms directly to the business units to alleviate the Submission Processing workload

The Commissioner, Wage and Investment Division, should evaluate the placement of USDA transcript work if the IRS does not meet its automation targets or the inventories do not continue to decline as anticipated.