The Knowledge Management Program Will Benefit From Addressing User Concerns and Improving Performance Measures and Controls Over Employee Costs

Review and address the issues and concerns included in this report that were raised by employees in our survey.

Review Knowledge Management user feedback from traditional surveys or other means to measure the effectiveness of and improve the Knowledge Management program.

Use data from the Virtual Library, such as SharePoint reports, to assist with developing relevant content for the Virtual Library.

The Office of Human Resource Strategy, HCO, in collaboration with the business units, should establish performance measures that will assess the effectiveness of the Knowledge Management program.

In consultation with the Chief Financial Officer, the Chief, HCO, should establish a list of direct and indirect Knowledge Management costs, including the costs associated with SMEs whose Knowledge Management work is a collateral duty, to be tracked by Division Commissioners.