U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Https

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Inflation Reduction Act: Results of the Direct File Pilot

Report Information

Date Issued
Report Number
2025-408-015
Report Type
Audit
Special Emphasis
Inflation Reduction Act
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Chief, Direct File, should implement a solution that will allow a taxpayer’s authentication from the CSP to be used for Direct File chats. This solution should follow all relevant security standards.

The Chief, Direct File, should improve the scheduling and monitoring of Direct File employees to ensure the efficient use of these resources.

The Chief, Direct File, should improve the Direct File chat technology to systemically queue up chats for assistors, based upon the assistor’s experience.