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Employee Plans Examination Quality Review Scores Have Declined, and Efforts to Identify Trends and Implement Corrective Actions Could Be Improved

Report Information

Date Issued
Report Number
2022-10-014
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Director, Compliance Planning & Classification, should ensure that quality reviewers always select all applicable reason codes, including “Other,” when reviewing EP Examinations cases to show why the element failed.

The Director, Compliance Planning & Classification, should include the number of errors for all reason codes, including "Other," in case quality reports.

The Director, Compliance Planning & Classification, should periodically analyze the population of cases that failed an element due to the reason code “Other” to determine if new reason codes or quality reviewer training is warranted.

The Director, Compliance Planning & Classification, should consider providing feedback related to quality scores to group managers to ensure that they are aware of the need for improvements within their groups.

The Director, Employee Plans (EP) Examinations, should advise Area and group managers to proactively work with Special Review to provide specific feedback and training on low-scoring elements.