Additional Security Processes Are Needed to Prevent Unauthorized Release of Tax Information Through the Income Verification Express Service Program

The Commissioner, Wage and Investment Division, should ensure that the project schedule and cost estimate are finalized and the user fee increase amount is adjusted as necessary to cover the development cost.

The Commissioner, Wage and Investment Division, should update the transcript request form to include a separate line to identify the client, such as the client's business name, address, and telephone number.

The Commissioner, Wage and Investment Division, should update the transcript request form instructions to require identifying information for the client in cases in which the transcript request is submitted by an IVES Participant on behalf of their client that will ultimately receive the taxpayer's transcript.

The Commissioner, Wage and Investment Division, should update the cautionary language on the transcript request form to alert the taxpayer to ensure that the information for the business requesting their tax information is shown on the form prior to signing the form.

The Commissioner, Wage and Investment Division, should allocate sufficient resources to the IVES Program to ensure that compliance reviews of participants are timely and consistently performed each fiscal year.