U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Https

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Additional Actions Are Needed to Reduce Accounts Management Function Inventories to Below Pre‑Pandemic Levels

Report Information

Date Issued
Report Number
2023-46-026
Report Type
Audit
Special Project
Pandemic
Special Emphasis
Coronavirus Aid, Relief, and Economic Security Act (CARES Act) and COVID-19 Related Audits
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should establish time frames for and a process to measure correspondence screening timeliness at each site.

The Commissioner, Wage and Investment Division, should rescind the requirement that only the TEs and the CSRs perform correspondence screening and encourage all sites to use mail clerks, after providing them with adequate training.

The Commissioner, Wage and Investment Division, should ensure prompt completion of the ICT review to determine if additional scanners will be purchased.