The Chief Procurement Officer should ensure that Contracting officers consistently and effectively incorporate the SLAs, including penalties for not meeting service levels, into cloud services contracts.

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Date Issued

January 22, 2024

Recommendation number

Status

Closed

The Chief Procurement Officer should ensure that Contracting officers consistently and effectively incorporate the SLAs, including penalties for not meeting service levels, into cloud services contracts.

Report

Management and Oversight of Cloud Managed Services Contracts and the Enterprise Cloud Program Need Improvements

Significant Recommendation

Questioned Costs

Funds for Better Use

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