Management and Oversight of Cloud Managed Services Contracts and the Enterprise Cloud Program Need Improvements

In collaboration with IRS leadership, e.g., Chief Information Officer, develop a process to track cloud services contracts to ensure that contracts for cloud applications can be identified readily.

Ensure that contracting officers store cloud services contracts in the Procurement System’s Folders Management module as required.

Develop and provide contract coding and categorization guidance and training to contracting officers.

The Chief Procurement Officer should develop a process to track cloud services contract values by cloud application to ensure that specific contract values and obligations can be readily identified and determined.

The Chief Procurement Officer should ensure that Contracting officers consistently and effectively incorporate the SLAs, including penalties for not meeting service levels, into cloud services contracts.