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A Strategy Is Needed to Address Hiring Shortages As Efforts Continue to Close Tax Processing Centers

Report Information

Date Issued
Report Number
2020-40-019
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should develop a long-term recruitment strategy in an effort to ensure that the end-state Tax Processing Centers are sufficiently staffed. This strategy should also include contingency plans to address hiring shortages.

The Commissioner, Wage and Investment Division, should update its consolidation plan using revised cost-benefit figures from the closing of the Cincinnati Tax Processing Center.