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Services to Underserved Communities Have Been Ongoing; However, an Agencywide Strategy Has Not Been Developed

Report Information

Date Issued
Report Number
Report Type
Special Emphasis
Taxpayer First Act (TFA)
Joint Report
Agency Wide
Yes (agency-wide)
Questioned Costs
Funds for Better Use


The Chief Taxpayer Experience Officer should work with other IRS business units to define and identify the populations of each underserved community, and to develop and implement a comprehensive agencywide strategy to improve programs, products, and services for underserved communities when the TXO is fully operational.