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Sensitive Tax Records Could Not Always Be Located or Timely Provided

Report Information

Date Issued
Report Number
2020-10-050
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should create a centralized system to track sensitive paper tax records.

The Commissioner, Wage and Investment Division, should develop and implement a quality review process to provide reasonable and ongoing assurance that the correct tax records are being sent to the correct address.

The Commissioner, Wage and Investment Division, should amend the timeliness metric calculation to be based on the date of the request rather than the date the Files Function facility received the request.

The Commissioner, Wage and Investment Division, should ensure that the IRS documents the location where tax records are being shipped to during future Submission Processing campus closures.