Review of Controls Over Health Benefit Elections

The Chief, Agency-Wide Shared Services, should implement improved controls that provide reasonable assurance that complete and sufficient documentation is obtained from employees to support eligibility determinations

The Chief, Agency-Wide Shared Services, and the IRS Human Capital Officer should establish procedures documenting the process between the Ogden Payroll Center and the IRS Human Capital Office for requesting assistance on policy issues. At a minimum, these procedures should include the format and information required to be included in requests, a method to track and monitor requests, and time standards for responding to requests.