Result in inefficiencies and Higher Tax Administration Costs

The Chief Information Officer should coordinate annual meetings with BOD executives and IRS chief officers to discuss priorities in allocating IT organization resources to ensure that information technology support aligns with the priorities of the functional areas responsible for delivering tax administration.

The Chief Information Officer should revise the information technology service request process to require BODs to submit key requests via the Work Request Management System (WRMS). In addition, develop procedures to notate and retain the reason the requests were denied during precoordination.

The Chief Information Officer should, prior to the submission of the annual budget request, coordinate meetings with BOD commissioners and IRS chief officers to discuss the effect of not implementing key requests, including the forgoing of overall cost savings to the IRS. This information could be used to provide support for additional funding.

The Chief Information Officer should update internal guidelines to ensure that the information documented in the WRMS accurately reflects the status of the work request.

The Chief Information Officer should update internal guidelines to require users to identify the IRS system or application to which the request applies. Also, update the WRMS to capture additional categories as needed to identify the specific system(s) to which the request relates.