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Reduced Budgets and Collection Resources Have Resulted in Declines in Taxpayer Service, Case Closures and Dollars Collected

Report Information

Date Issued
Report Number
2015-30-035
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Director, Collection, Small Business/Self-Employed Division, should ensure that revenue officer inventory levels are maintained at close to full capacity while ensuring the inventory levels are commensurate with the complexity of the cases.

The Director, Field Collection, Small Business/Self-Employed Division, should ensure that GS-13 grade revenue officers are working appropriate cases, and when possible, increase the percentage of GS-13 grade cases assigned to GS-13 grade revenue officers.