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Process Automation Benefits Are Not Being Maximized, and Development Processes Need Improvement

Report Information

Date Issued
Report Number
2020-20-060
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$2,427,000
View Report

Recommendations

The Chief Procurement Officer should maximize the timely use of the CR BOT.

The Chief Information Officer should ensure that both direct and indirect costs are allocated to each RPA and Intelligent Automation project so that the true cost of each BOT is known.

The Chief Information Officer should finalize an automation program governance structure, involving both technology and business stakeholders.

The Chief Information Officer should finalize a development methodology suitable for automation projects.