Procedures to Address Employee Misconduct Were Followed, but Resolution Time and Quality Review Need Improvement

The Director, Human Capital Office Labor/Employee Relations and Negotiations (LERN), should explore options and collaborate with the appropriate stakeholders to automate employee misconduct case processes, including elevation to higher level supervisors when appropriate; and upon implementation, train LERN employees to use the system features to improve case timeliness.

The Director, Human Capital Officer Labor/Employee Relations and Negotiations should revise the Performance Quality Measurement System (PQMS) review sheets to ensure that weighted formulas and calculations accurately represent the circumstances of the case and management priorities.

The Director, Human Capital Office Labor/Employee Relations and Negotiations, should ensure that the quality review process for employee misconduct provides management with sufficient detail to identify areas needing improvements and is conducted by individuals who do not have responsibility for the activities being evaluated.