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Plans Were Made to Implement the Taxpayer Experience Strategy, but Progress Is Not Monitored

Report Information

Date Issued
Report Number
Report Type
Special Emphasis
Taxpayer First Act (TFA)
Joint Report
Agency Wide
Yes (agency-wide)
Questioned Costs
Funds for Better Use


Create a detailed plan for how each TXS capability will be implemented and develop benchmarks, performance measures, and milestones.

Establish a process to track and regularly report on the performance results of taxpayer experience improvements described in the TXS.