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Plans Were Made to Implement the Taxpayer Experience Strategy, but Progress Is Not Monitored

Report Information

Date Issued
Report Number
2023-15-028
Report Type
Audit
Special Emphasis
Taxpayer First Act (TFA)
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

Create a detailed plan for how each TXS capability will be implemented and develop benchmarks, performance measures, and milestones.

Establish a process to track and regularly report on the performance results of taxpayer experience improvements described in the TXS.