Date Issued
Report Number
2023-15-028
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
Recommendations
Create a detailed plan for how each TXS capability will be implemented and develop benchmarks, performance measures, and milestones.
Establish a process to track and regularly report on the performance results of taxpayer experience improvements described in the TXS.