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Breadcrumb

Management Oversight of the Tier II Environment Backup and Restoration Process Needs Improvement

Report Information

Date Issued
Report Number
2016-20-019
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0

Recommendations

The Chief Technology Officer should establish goals and implement performance measures to determine the effectiveness of the backup and restoration process.

The Chief Technology Officer should use the performance measures to take appropriate corrective actions, as necessary, including determining and requesting the appropriate staffing level for the backup and restoration process.

The Chief Technology Officer should ensure that Enterprise Operations organization management and employees are familiar with and implement the problem management process to identify and remediate the root causes of recurring incidents.

The Chief Technology Officer should revise processes and procedures, including managerial oversight responsibilities, to ensure that routine backup duties are consistently performed.

The Chief Technology Officer should create and implement a backup strategy that includes tests to restore databases and systems from backup data.