Management and Implementation of Information Technology Software Tools Needs Improvement

The Chief Information Officer should ensure that the Rational Governance Board develops and issues policy directives on the mandatory use and exceptions for not using Rational CLM and its components.

The Chief Information Officer should direct the SSM office to implement processes that will improve license utilization and enhance license compliance.

The Chief Information Officer should direct the SSM office on an annual basis to review software maintenance renewals to ensure that coverage is purchased only for the number of licenses that show measured usage over the prior contract period.

The Chief Information Officer should request a review by the IRS's Office of Chief Counsel to determine if the purchase of the Rational tools software licenses and their S&S violated the bona fide needs rule and take any action required by law.

The Chief Information Officer should direct the SSM office to develop and implement controls that prevent system administrators from installing more licenses than were purchased under the contract.