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The Internal Revenue Service Did Not Follow Congressional Directives Before Closing Taxpayer Assistance Centers; a Data-Driven Model Should Be Used to Optimize Locations

Report Information

Date Issued
Report Number
2019-40-029
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should ensure that an assessment is completed on the impact and adverse effects a planned TAC closure might have on taxpayers' ability to interact with the IRS, and a public forum is held prior to closing a TAC.

The Commissioner, Wage and Investment Division, should ensure that the GCM is used to support business decisions on the locations of current VSD and SSA co-located sites and for future expansion of these sites to optimal locations.