The Integrated Enterprise Portal Is Operating As Designed; However, Increased Contract Oversight Is Necessary

The Chief Technology Officer should ensure consistent coordination between information technology contracting personnel, program management office personnel, and the end user (customer) with respect to detailed review and reconciliation of invoices for services.

The Chief Technology Officer should ensure that established processes and procedures are consistently followed to verify all charges invoiced prior to payment.

The Chief Technology Officer and the Chief, Agency-Wide Shared Services, should work with the contractor to resolve the potential billing errors identified and obtain a credit on future invoices, if warranted.

The Chief Technology Officer should, in future systems development/modernization projects, ensure that business requirements are gathered, developed, and fully decomposed to develop functional and non-functional requirements. Business requirements should be traced to the functional and non-functional requirements, system design, and architectural components.