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Initial Efforts to Develop an Enterprise Case Management Solution Were Unsuccessful; Other Options Are Now Being Evaluated

Report Information

Date Issued
Report Number
2018-20-043
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Chief Information Officer should ensure that information technology projects follow the Internal Revenue Manual Technical Solution Process.
Recommendation rejected by IRS

The Chief Information Officer should ensure that an ECM solution is selected that will enable the IRS to consolidate the majority of the legacy case management systems.

The Chief Information Officer should ensure that the base and mission-critical ECM program requirements are determined and all initial planning and program-level activities are completed prior to the technical solution procurement and the start of ECM projects.