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Improvements Are Needed in the Identity Protection Specialized Unit to Better Assist Victims of Identity Theft

Report Information

Date Issued
Report Number
2016-40-003
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Commissioner, Wage and Investment Division, should ensure that required acknowledgement and case status letters are timely sent to victims of identity theft.

The Commissioner, Wage and Investment Division, should ensure that cases submitted without a complete SSN are properly researched.

The Commissioner, Wage and Investment Division, should develop a process to ensure that the CSRs timely respond to taxpayers' voicemail messages, including requiring the CSRs to update the Correspondence Imaging System detailing the assistance provided to taxpayers in response to voicemail messages.