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The Enterprise Case Management Solution Deployment Is Delayed, and Additional Actions Are Needed to Develop a Decommissioning Strategy

Report Information

Date Issued
Report Number
2020-20-061
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Chief Procurement Officer should develop guidance for the disclosure of sensitive procurement information to stakeholders with a need to know.

The Deputy Commissioner for Operations Support and the Deputy Commissioner for Services and Enforcement should develop a legacy case management capability and process decommissioning strategy that informs the ECM solution¿s sequencing and enables the Information Technology organization to execute decommissioning system activities in a timely manner.

The Deputy Commissioner for Operations Support and the Deputy Commissioner for Services and Enforcement should coordinate with the business operating divisions to perform the fit-gap analysis on all case management systems to maximize the ECM solution's functionality and ensure that the majority of legacy case management systems are consolidated.