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Enterprise Case Management Deployed Its Initial Release, but Process Improvements Are Needed for Future Releases

Report Information

Date Issued
Report Number
2021-20-059
Report Type
Audit
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The Chief Information Officer and the Co-Director, Enterprise Digitalization and Case Management Office, should ensure that the Enterprise Case Management program optimizes and fully implements the selected Scaled Agile Framework configuration’s core competencies.

The Chief Information Officer and the Co-Director, Enterprise Digitalization and Case Management Office, should ensure that quantifiable metrics are in place to allow traceability of the Enterprise Case Managment program progress from planning through decommissioning.

The Chief Information Officer and the Co-Director, Enterprise Digitalization and Case Management Office, should ensure that end users are involved early in the development process to improve training material and user acceptance of future Enterprise Case Management software releases.

The Chief Information Officer and the Co-Director, Enterprise Digitalization and Case Management Office, should Review development activities to improve Section 508 compliance and ensure minimal impact for future Enterprise Case Management software releases.