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Date Issued
Recommendation number
9
Status
Closed
The Commissioner, Wage and Investment Division, should work with FFI members to develop procedures to conduct customer satisfaction surveys. In addition, develop procedures to analyze the survey results to identify improvements that can be made to the Program.
Report
Complexity and Insufficient Oversight of the Free File Program Result in Low Taxpayer Participation
Significant Recommendation
No
Questioned Costs
$0
Funds for Better Use
$0