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Date Issued
Recommendation number
7
Status
Open
The Chief Taxpayer Experience Officer should coordinate with division management to establish an enterprise-wide approach to provide an easy, direct way for taxpayers to alert management about unprofessional IRS employee behavior.
Report
Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services
Significant Recommendation
No
Questioned Costs
$0
Funds for Better Use
$0