The Chief Taxpayer Experience Officer should collaborate with division management to develop and track customer satisfaction survey goals to reflect the priorities outlined in the Balanced Performance Measurement System.

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Date Issued

September 17, 2024

Recommendation number

Status

Open

The Chief Taxpayer Experience Officer should collaborate with division management to develop and track customer satisfaction survey goals to reflect the priorities outlined in the Balanced Performance Measurement System.

Report

Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services

Significant Recommendation

Questioned Costs

Funds for Better Use

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