The Commissioner, TE/GE Division, should assess evolving technologies and customer preferences for survey delivery.

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Date Issued

September 17, 2024

Recommendation number

Status

Open

The Commissioner, TE/GE Division, should assess evolving technologies and customer preferences for survey delivery.

Report

Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services

Significant Recommendation

Questioned Costs

Funds for Better Use

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