The Chief Taxpayer Experience Officer should evaluate the use and adaptability of the GCM to identify locations that would benefit from the expansion of services to underserved taxpayers.

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Date Issued

June 24, 2024

Recommendation number

Status

Closed

The Chief Taxpayer Experience Officer should evaluate the use and adaptability of the GCM to identify locations that would benefit from the expansion of services to underserved taxpayers.

Report

Opportunities Exist to Improve Taxpayer Service to Underserved, Underrepresented, and Rural Communities

Significant Recommendation

Questioned Costs

Funds for Better Use

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