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Date Issued
Recommendation number
4
Status
Closed
Continually monitor available ACS and ACS Support metrics to evaluate potential risks with ACS collection representatives and ACS Support tax examiners who telework and develop strategies to mitigate those risks, such as any adverse impact to its LOS, the security of taxpayer information, productivity, and taxpayer customer service.
Report
Post-Pandemic Actions Have Contributed to Declines in Automated Collection System Level of Service and Collection
Significant Recommendation
No
Questioned Costs
$0
Funds for Better Use
$0