The Chief Taxpayer Experience Officer should coordinate with division management to administer surveys on consistent delivery and reporting schedules throughout the IRS, when applicable.

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Date Issued

September 17, 2024

Recommendation number

Status

Open

The Chief Taxpayer Experience Officer should coordinate with division management to administer surveys on consistent delivery and reporting schedules throughout the IRS, when applicable.

Report

Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services

Significant Recommendation

Questioned Costs

Funds for Better Use

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